Every Maple Puck item is produced to order, so we don’t accept returns or exchanges for sizing, colour selection or change of mind. Please check the product measurements carefully before ordering.
If your item arrives defective, damaged or incorrect, use our contact form with your order number and a description of the issue so we can make it right. We can request photos in our reply.
What we can help with.
- A manufacturing or printing defect.
- An item that arrives damaged.
- The wrong product, design, colour or size supplied compared with your confirmed order.
How to report an issue.
Use our contact form as soon as you discover the problem. Include your order number and a description of the issue. We can request clear photos of the item and affected area when we reply. Keep the packaging if delivery damage is involved.
We’ll review the issue and explain the appropriate next step, which may include a replacement or refund. Any remedy will respect your rights under applicable law. Please contact us before sending an item back; we’ll provide return instructions if a return is needed.
Please choose carefully.
We do not accept returns or exchanges because you changed your mind, ordered the wrong size or colour, selected the wrong design, or no longer need the item. Check the product measurements and your order details before purchasing. If a product materially differs from its description, contact us.
Wear, care and screen colours.
Normal wear and damage caused by misuse or care contrary to the garment’s instructions are not manufacturing defects. Screens can display colours differently; this does not remove your rights if a product is defective or not as described.
Your consumer rights remain.
Nothing in this policy excludes, restricts or replaces rights or remedies that cannot lawfully be excluded under the laws that apply to your purchase, including any applicable cancellation or refund rights.